Frequently Asked Questions


Guidelines in issuing refunds
Last updated:
May 3, 2023

*Please note that all refund requests must be reviewed and approved by the Done. care team. Discharged patients are not eligible for a refund.

General refund requests: 

All purchases are final and once paid, all fees, including Subscription Fees, are non-refundable regardless of whether Services are utilized, except as prohibited by applicable law. However, you may cancel your Subscription at any time by logging into your account. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. Should there be a payment dispute, you agree to contact prior to taking any further action or requesting additional services.

The Done. care team will review whether a refund request will be considered. Alternative options may be suggested to continue treatment including a one-month payment extension or waiving membership for the month.

Refund situations include:

- Loss of licensed provider coverage.

What is your refund policy?
Last updated:
May 3, 2023

You may request a refund up to 48 hours before your appointment by emailing us at to cancel your appointment.

There are no refunds issued for appointments that are canceled or rescheduled within 48 hours of an appointment time. Please note that the $20 appointment deposit is non-refundable.

How can I update my payment method?
Last updated:
May 3, 2023

You may update your payment method by logging into the patient portal and heading to the 'Manage Your Membership' subsection on your Profile page. Click the 'Update' button and you should be able to change the payment information on your account.

If you still require further assistance, please feel free to reach out to and our team will be more than happy to help.

How much are appointments?
Last updated:
May 3, 2023

Traditional psychiatric appointments are on average $400+, and it is oftentimes not guaranteed that you will speak with someone who has extensive experience with diagnosing and treating ADHD.

Our initial appointments are $199 and you are guaranteed 25 minutes with an experienced psychiatric clinician. Our providers review each patients’ submitted pre-appointment survey detailing medical history. The initial consultation is time reserved for our providers to understand their patient's symptoms, educate them on treatment options, and help our patients come to a decision on the best treatment plan to move forward with. We don't waste your time.

You can book an appointment today for a non-refundable $20 deposit. Your card will be charged the remaining $179, 48 hours before the initial consultation appointment. 

After the initial consultation, membership is just $79/month. Membership includes 24/7 access to our care team and providers as well as a convenient and streamlined treatment adjustment and refill process. There is no additional charge for follow up appointments, but you may not require an appointment each month. If it is not deemed necessary by your provider to have an appointment with you every month, they will still review your medical history and adjust or renew your prescription.

Medication costs are not included in these prices. Out of pocket costs for the medication (without insurance) range from $40-80/mo. With insurance, medication copays can be as low as $0.

We do not accept insurance for appointments or membership.

How much are medications?
Last updated:
May 3, 2023

The cost of medication varies for each patient since treatment plans vary. 

You may use insurance for medication. Copays with insurance can be as low as $0.

Cost of medication without insurance can be as low as $15.

For a full list of medications and prices, please see here.

How do I pay for the appointments and membership?
Last updated:
May 3, 2023

Initial Appointment

Upon completion of our online assessment, you will be prompted to book an appointment if you qualify for our services. After you've selected an appointment time you prefer, you will need to provide a payment method (credit or debit card) and pay a $20 non-refundable deposit.

The remaining $179 is charged 48 hours before the appointment time. Please note that we also have a 48 hour cancellation policy; we cannot issue refunds for appointments canceled within 48 hours of an appointment time. If you choose to reschedule an appointment within the 48 hour window of an appointment, you will be charged an additional initial consultation fee.

If your card is denied for insufficient funds or incorrect information, your appointment will automatically be canceled. Please make sure your card information is correct and that you have sufficient funds on your account to ensure you have a smooth experience.


If you qualify for treatment with Done., you will automatically be enrolled in membership. The $79 membership fee will be charged automatically each month. You may cancel any time by visiting your membership portal.

Can I use my FSA/HSA benefits for services rendered by Done.?
Last updated:
May 3, 2023

Absolutely! Please reach out to your benefits provider regarding any questions on how to utilize your HSA/FSA benefits. We are more than happy to provide documentation of services rendered if required - please email anytime to let us know we can help!

Still have questions?
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