*Please note that all refund requests must be reviewed and approved by the Done. care team. Discharged patients are not eligible for a refund.
General refund requests:
All purchases are final and once paid, all fees, including Subscription Fees, are non-refundable regardless of whether Services are utilized, except as prohibited by applicable law. However, you may cancel your Subscription at any time by logging into your account [donefirst.com
) We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. Should there be a payment dispute, you agree to contact firstname.lastname@example.org prior to taking any further action or requesting additional services.
The Done. care team will review whether a refund request will be considered. Alternative options may be suggested to continue treatment including a one-month payment extension or waiving membership for the month.
Refund situations include:
Loss of licensed provider coverage.