Frequently Asked Questions


How do I schedule an appointment?
Last updated:
May 3, 2023

Scheduling an appointment can be conveniently done via the patient portal. Simply log into your patient portal and scroll down to the appointment subsection on the homepage to find your provider's scheduling availability. 

If you are unable to find any availability with your provider, you may reach out to and our care team will help you find a schedule.

What if I'm late or miss an appointment?
Last updated:
May 3, 2023

If you are late:

Your provider will wait for you for 7 minutes. If you arrive past this time, your provider will mark your appointment as a no-show. Since the appointment is 25 minutes, tardiness impacts their abilities to properly evaluate, diagnose, and finalize a treatment plan with you.

If you miss your appointment (no-show):

There are no refunds for no-shows. We send many reminders through email and texts, including one at the start of your appointment. We understand that life happens, though - you may reach out to our support team at for options after you miss an appointment.

How does rescheduling and cancellation work?
Last updated:
May 3, 2023

Before 48 hours of an appointment time:

You may reschedule your appointment by logging into your patient portal and clicking the reschedule button.

You may request a cancellation by emailing us at Note that the $20 deposit fee is non-refundable.

Within 48 hours of an appointment:

Your provider takes time to review records before your appointment. To respect their time, we have a strict 48 hour cancellation policy.

If you request a cancellation within 48 hours of the appointment, there are no refunds.

We are happy to reschedule your appointment, however, an additional consultation will be charged. Please email for assistance.

Do I need a photo ID?
Last updated:
May 3, 2023

In order to book an appointment, you are required to upload a photo ID. Here are some options:

  • Driver's license
  • State license
  • Passport

This is to verify your identity for legal reasons. Additionally, most pharmacies do not dispense ADHD medication unless you have a valid photo ID from the state in which you are getting the prescription.

Still have questions?
Our team is here to help.
Contact us