Frequently Asked Questions


How do I cancel membership?
Last updated:
May 3, 2023

You may choose to cancel membership at any time, but we'll be sad to see you go.

You can change your membership status from your patient portal by clicking/tapping "Profile" then "Deactivate" under the "Manage Your Membership" section of the page.

Please note:

  • Your account will be immediately deleted and you will not have access to any of the records.
  • If you'd like to resume membership, you will need to start over from the initial appointment.
  • All future appointments booked will be canceled with no refunds.
  • It will take up to 24 hours for everything to take effect.
  • There are no refunds for membership fees.
I can't log into my account.
Last updated:
May 3, 2023

Accounts are created after you sign up for an appointment and you can access your patient portal account here. If you are having issues logging in, please email for assistance.

How can I update my contact number on my account?
Last updated:
May 3, 2023

Kindly reach out to and our care team will assist you in updating your information on file. 

Please note that they may require a proof of identification before proceeding with your request.

Is membership required?
Last updated:
May 3, 2023

Yes, if you complete the initial appointment and are provided a prescription, you qualify for Done. membership ($79/month)

Medication for ADHD is only granted 30 days at a time. Our providers will continue to review your assessments and treatment plan as long as you're a Done. member. Your provider will let you know if you need to schedule a follow up appointment with them to continue your treatment plan. You'll always have the option to start chat consultations with your provider and you will be required to provide a written narrative for your provider to review and track your health progress and continue your treatment. 

You may cancel membership anytime. You may be required to attend another initial consultation appointment in order to reactivate membership again.

What do I get with the membership?
Last updated:
May 3, 2023

If your provider determines you are a candidate for treatment with Done., you are automatically enrolled into membership. The current rate for the membership is $79/month. As a Done. member, you will receive:

Personalized health dashboard - Track your symptoms and treatment plan, request refills, consult with your provider, and message your Care Team through the dashboard at anytime.

Consultations with your provider every month - Have any medical questions? Members have the option to start up to two consultations with their provider every month.

Follow up appointments when deemed necessary by your provider - Your provider may periodically schedule a short online follow up appointment to check in and see how your treatment is going.

Unlimited Care Team messaging - receive 24/7 access to unlimited messaging with our Care Team for assistance with scheduling appointments, pharmacy issues, insurance prior authorizations, and more.

One-click refills and streamlined treatment plan adjustments - No more worrying about taking time off of school or work for appointments, worrying about remembering to attend monthly appointments, or paying $400+ for every appointment with a psychiatrist. Conveniently manage all aspects of your care from your home or on the go while living your best life.

Free delivery for medication orders - Save trips to the pharmacy by getting your treatment delivered to your door every month (available in most areas) - find out more about medication delivery here.

Referrals, member exclusives, and more - Done. members receive referrals when needed and other exclusive benefits. As a service built by those with ADHD/have loved ones with ADHD, we are constantly adding features, and services to better serve our patients.

How do I sign up for membership?
Last updated:
May 3, 2023

Once you complete your comprehensive initial evaluation and receive a diagnosis and treatment plan, you can conveniently manage your membership through your patient portal.

Still have questions?
Our team is here to help.
Contact us